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Copyright and Intellectual Property Policy

Effective date: April 28, 2026Last updated: April 28, 2026

This policy explains how Completa handles copyright infringement claims under the DMCA. It identifies the designated agent for takedown notices, describes the counter-notification process, outlines the three-strike repeat infringer policy, and covers common content scenarios.

Version: 1.0.2
Contract key: dmca_copyright_policy

1. Overview and Designated Agent

COMPLETA

COPYRIGHT AND

INTELLECTUAL PROPERTY POLICY

Digital Millennium Copyright Act (DMCA) Compliance · 17 U.S.C. §512

Effective Date: April 28, 2026

THIS POLICY IS PART OF THE COMPLETA LEGAL FRAMEWORK AND IS INCORPORATED BY REFERENCE INTO THE CUSTOMER PLATFORM TERMS, THE CONTRACTOR MARKETPLACE AGREEMENT, THE WEBSITE TERMS OF USE, AND THE ACCEPTABLE USE POLICY.

  • Overview

1.1 Purpose

This Copyright and Intellectual Property Policy (this "Policy") describes how Completa LLC d/b/a Completa, as marketplace operator, and Completa, Co., as parent/IP owner (together, "Completa," "we," "us," or "our"), respond to claims of copyright infringement on the Completa marketplace platform (the "Platform") in compliance with the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. §512. This Policy establishes the procedures for reporting copyright infringement, identifies the Designated Agent for receiving infringement notifications, describes the counter-notification process, and outlines the repeat infringer policy.

1.2 Respect for Copyright

Completa respects the intellectual property rights of others and expects all Users of the Platform to do the same. Users who upload, post, or transmit content through the Platform represent and warrant that they own or have the necessary rights, licenses, and permissions to use that content, and that such content does not infringe on the copyright, trademark, or other intellectual property rights of any third party.

1.3 User-Generated Content on the Platform

The Completa Platform enables Users to upload and share various types of content, including:

  • Customer-Uploaded Content: Project photographs, property images, project descriptions, scope details, review text, review photographs, dispute evidence photographs, and in-app messages.
  • Contractor-Uploaded Content: Profile photographs, portfolio images (before/after work photographs), business logos, bio text, proof-of-work photographs, milestone completion documentation, dispute evidence photographs, Change Order documentation, and in-app messages.
  • Completa Estimate Content: Project photographs submitted for Completa Estimate support are used as described in the Privacy Policy, including disclosed internal pricing-engine and platform improvement. External provider training is not permitted except through a later accepted policy update where required.

All of this content is subject to the copyright protections and obligations described in this Policy.

  • Designated Agent

2.1 DMCA Designated Agent

Pursuant to 17 U.S.C. §512(c)(2), Completa has designated the following agent to receive notifications of claimed copyright infringement:

DMCA Designated Agent

Completa LLC d/b/a Completa and Completa, Co.

Attn: Legal Department

5900 Balcones Drive, STE 100

Austin, TX 78731

Email: legal@completa.io

2.2 U.S. Copyright Office Registration

Completa will maintain current designated-agent information with the U.S. Copyright Office as required by 17 U.S.C. §512(c)(2) for the service-provider entities covered by this Policy. Safe-harbor eligibility under the DMCA depends on the Copyright Office filing remaining current, and any change to the contact information in Section 2.1 must be reflected in both this Policy and the Copyright Office directory.

2. Takedown and Counter-Notification

  • Reporting Copyright Infringement (Takedown Notification)

3.1 How to Submit a DMCA Takedown Notification

If you are a copyright owner or authorized to act on behalf of a copyright owner, and you believe that content on the Completa Platform infringes your copyright, you may submit a written notification to our Designated Agent pursuant to 17 U.S.C. §512(c)(3). Your notification must contain the following elements to be effective:

  • A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the copyright owner;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Platform are covered by a single notification, a representative list of such works;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Completa to locate the material (e.g., the URL, the project ID, the contractor profile name, or a screenshot showing the infringing content);
  • Information reasonably sufficient to permit Completa to contact the complaining party, such as an address, telephone number, and, if available, an email address;
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

3.2 Where to Send Notifications

DMCA takedown notifications should be sent to the Designated Agent at the contact information listed in Section 2.1. The preferred method is email to legal@completa.io using the subject line "DMCA Takedown Notification."

3.3 What Happens After We Receive a Valid Notification

Upon receiving a notification that substantially complies with the requirements of 17 U.S.C. §512(c)(3), Completa will:

  • Acknowledge receipt of the notification to the complaining party;
  • Promptly remove or disable access to the allegedly infringing material;
  • Notify the User who uploaded or posted the material ("Content Provider") that the content has been removed or disabled, including a copy of the takedown notification (with the complaining party's personal contact information redacted at Completa's discretion);
  • Inform the Content Provider of their right to submit a counter-notification as described in Section 4; and
  • Retain a record of the notification, the action taken, and all related communications.

3.4 Incomplete Notifications

If a notification does not substantially comply with the requirements listed in Section 3.1, Completa may, but is not obligated to, take reasonable steps to contact the complaining party and assist them in submitting a compliant notification. Completa is not required to act on incomplete notifications.

  • Counter-Notification

4.1 Right to Submit a Counter-Notification

If you are a Content Provider and you believe that material removed or disabled as a result of a DMCA takedown notification was removed or disabled as a result of mistake or misidentification, you may submit a written counter-notification to Completa's Designated Agent pursuant to 17 U.S.C. §512(g)(3). Your counter-notification must contain the following elements:

  • A physical or electronic signature of the Content Provider;
  • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled;
  • A statement under penalty of perjury that the Content Provider has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  • The Content Provider's name, address, and telephone number, and a statement that the Content Provider consents to the jurisdiction of the Federal District Court for the judicial district in which the Content Provider's address is located (or, if the Content Provider's address is outside the United States, for any judicial district in which Completa may be found), and that the Content Provider will accept service of process from the person who provided the original takedown notification or an agent of such person.

4.2 Where to Send Counter-Notifications

Counter-notifications should be sent to the Designated Agent at the contact information listed in Section 2.1. The preferred method is email to legal@completa.io using the subject line "DMCA Counter-Notification."

4.3 What Happens After We Receive a Valid Counter-Notification

Upon receiving a counter-notification that substantially complies with the requirements of 17 U.S.C. §512(g)(3), Completa will:

  • Promptly provide the original complaining party with a copy of the counter-notification;
  • Inform the complaining party that the removed material will be restored or access re-enabled in ten (10) business days; and
  • Restore the removed material or re-enable access to it within ten (10) to fourteen (14) business days after receiving the counter-notification, unless the Designated Agent first receives notice from the complaining party that they have filed an action seeking a court order to restrain the Content Provider from engaging in infringing activity relating to the material on the Platform.

3. Repeat Infringer Policy and Safe Harbor

  • Repeat Infringer Policy

5.1 Policy

Pursuant to 17 U.S.C. §512(i), Completa has adopted and reasonably implements a policy that provides for the termination, in appropriate circumstances, of the accounts of Users who are repeat infringers. This repeat infringer policy is a condition of Completa's eligibility for safe harbor protection under the DMCA.

5.2 Definition of Repeat Infringer

A "repeat infringer" is a User against whom Completa has received more than two (2) valid DMCA takedown notifications for materially different copyrighted works, where the User has not submitted a valid counter-notification for the prior claims or the counter-notifications were resolved against the User.

5.3 Graduated Enforcement

Strike

Event

Action

Strike 1

First valid DMCA takedown notification

Content removed. Written warning issued. Strike logged on account.

Strike 2

Second valid DMCA takedown notification (different work)

Content removed. Account temporarily suspended (30 days). User must acknowledge the policy and confirm compliance to reinstate.

Strike 3

Third valid DMCA takedown notification (different work)

Content removed. Account permanently terminated. Completa may inform affected copyright owners of the termination.

5.4 Counting Rules

  • Notifications that are subsequently resolved in the Content Provider's favor (via valid counter-notification that is not challenged by court action) are not counted as strikes.
  • Multiple notifications from the same complaining party regarding the same copyrighted work and the same infringing material are counted as a single notification.
  • Notifications that do not substantially comply with 17 U.S.C. §512(c)(3) and are not corrected after notice to the complaining party are not counted.
  • Notifications that Completa determines in good faith to be fraudulent, abusive, or filed in bad faith are not counted and may be reported to the complaining party's legal counsel.

5.5 Discretionary Action

Completa reserves the right to terminate any User's account at any time for copyright infringement, even on a first offense, if the infringement is egregious, willful, or involves commercial-scale copying. The graduated enforcement framework is a minimum, not a maximum.

  • DMCA Safe Harbor

Completa operates as an online service provider as defined in 17 U.S.C. §512(k)(1)(B). Completa does not monitor, screen, or pre-approve User-uploaded content for copyright compliance before it appears on the Platform. Completa relies on the safe harbor provisions of 17 U.S.C. §512(c) for content stored at the direction of Users, and maintains the following practices required for safe harbor eligibility:

  • Designation and registration of a DMCA agent with the U.S. Copyright Office (Section 2);
  • Implementation of a notice-and-takedown procedure for responding to valid infringement notifications (Section 3);
  • Implementation of a counter-notification and put-back procedure (Section 4);
  • Adoption and reasonable implementation of a repeat infringer policy (Section 5);
  • No actual knowledge or awareness of facts or circumstances from which infringing activity is apparent on the Platform (Completa acts expeditiously to remove or disable access upon obtaining such knowledge or awareness); and
  • No direct financial benefit from infringing activity that Completa has the right and ability to control.

4. Content Scenarios and General Terms

  • Misrepresentation and Bad-Faith Claims

7.1 Consequences of Misrepresentation

Under 17 U.S.C. §512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, the copyright owner or its licensee, or the service provider who is injured by such misrepresentation.

7.2 Good Faith Requirement

Both takedown notifications and counter-notifications require statements made under penalty of perjury. Users and copyright owners should carefully consider whether the material at issue is actually infringing, and whether the claimed ownership rights are valid, before submitting any notification. Filing a false DMCA takedown notification or counter-notification may result in civil liability under 17 U.S.C. §512(f) and may constitute a violation of the Acceptable Use Policy (false reports), which could lead to account suspension or termination independent of the copyright claim.

  • Content Types and Common Scenarios

8.1 Project Photographs

Customers upload photographs of their property to obtain Completa Estimate support and to define project scope. These photographs are typically taken by the Customer on their own property. Copyright in photographs generally belongs to the photographer. Customers represent in the Customer Platform Terms that they have the right to upload all content they submit. If a third party's copyrighted image is used in a project submission without authorization, the copyright owner may submit a DMCA takedown notification.

8.2 Portfolio and Before/After Work Photographs

Contractors upload portfolio images, including before-and-after photographs of completed work, to showcase their capabilities. Copyright in these photographs belongs to the photographer (typically the Contractor). If a Contractor uses another person's or company's photographs in their portfolio without authorization, the copyright owner may submit a DMCA takedown notification. Completa does not independently verify that Contractors own the photographs in their portfolios.

8.3 Review Content

Customers and Contractors may post reviews that include text and photographs. Review text authored by a User is the intellectual property of that User, subject to the license granted to Completa in the applicable User agreement. Photographs included in reviews are subject to the same copyright rules as other uploaded photographs. Disputes over the factual content of reviews (e.g., allegations of defamation) are not copyright matters and are not addressed by this Policy.

8.4 AI/OCR and Internal Improvement Data

As described in the Privacy Policy and AI/OCR/Data Use Disclosure, Completa may use project photographs and returned readings for disclosed internal pricing-engine and platform-improvement purposes. Completa does not permit external provider training on returned readings or uploaded project content except through a later accepted policy update where required. Completa applies technical and operational controls designed to limit unnecessary personal information in internal improvement workflows, but nothing in this Section is a representation that every image can be rendered free of copyright or other rights restrictions. Questions about ownership and permitted platform use of uploaded images remain governed by the applicable User agreements, the Privacy Policy, and the notice-and-takedown procedures in this Policy.

8.5 Business Logos and Branding

Contractors upload their business logo and branding elements for their profiles. If a Contractor uses a logo, trade name, or branding element that infringes on another party's trademark or copyright, the rights holder may submit a DMCA takedown notification for copyright claims or contact Completa at legal@completa.io for trademark concerns.

  • Trademark Complaints

While this Policy is focused on copyright under the DMCA, Completa also takes trademark infringement seriously. If you believe that content on the Platform infringes your trademark rights, you may contact us at legal@completa.io with the following information:

  • A description of the trademark you claim has been infringed, including the registration number (if registered);
  • Identification of the infringing content and its location on the Platform;
  • An explanation of how the content infringes your trademark rights;
  • Your contact information; and
  • A statement that you have a good faith belief that the use is not authorized.

Completa will review trademark complaints and take appropriate action, which may include removing or disabling access to the complained-of content. Note that the DMCA counter-notification process described in Section 4 applies only to copyright claims. Trademark disputes may be subject to different procedures.

  • Relationship to Other Policies

This Policy works in conjunction with the following Completa legal documents:

  • Customer Platform Terms: Contains the Customer's representation and warranty of ownership/rights in uploaded content, the license grant to Completa for content uploaded to the Platform, and the agreement to comply with this DMCA Policy.
  • Contractor Marketplace Agreement: Contains the Contractor's representation and warranty of ownership/rights in portfolio images and work documentation, the license grant to Completa for content uploaded to the Platform, and the agreement to comply with this DMCA Policy.
  • Privacy Policy and AI/OCR/Data Use Disclosure: Describe how project photographs, returned readings, and related media are processed for disclosed internal pricing-engine and platform-improvement purposes and prohibit external provider training except through a later accepted policy update where required.
  • Acceptable Use Policy: Defines "prohibited content" (including content that infringes intellectual property rights) as a basis for account warnings, suspension, or termination independent of the DMCA process. The repeat infringer policy in this DMCA Policy operates in addition to, not instead of, the Acceptable Use Policy.
  • Marketplace Platform Agreement: Establishes that Completa is a marketplace platform operator, not the author or publisher of User-uploaded content. This platform role is consistent with Completa's status as a service provider under 17 U.S.C. §512.
  • Amendments

Completa may amend this Policy upon thirty (30) days' advance notice to all Users via in-app notification and email. Changes to the Designated Agent information, takedown procedures, or repeat infringer policy will be highlighted in the notice. The current version of this Policy is always available on the Completa website and within the mobile applications. Continued use of the Platform after the effective date constitutes acceptance of the amended Policy.

  • Contact Information

For DMCA takedown notifications, counter-notifications, and trademark complaints:

DMCA Designated Agent — Completa LLC d/b/a Completa and Completa, Co.

Attn: Legal Department

5900 Balcones Drive, STE 100

Austin, TX 78731

Email: legal@completa.io

For general questions about intellectual property on the Completa Platform:

Email: legal@completa.io

BY USING THE COMPLETA PLATFORM, ALL USERS AGREE TO RESPECT THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND TO COMPLY WITH THE PROCEDURES SET FORTH IN THIS POLICY.

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