1. Approved AI/OCR Provider Categories
Completa may use approved commercial AI/OCR providers for limited platform purposes such as project image understanding, scope analysis, estimate support, receipt and invoice OCR, materials-record extraction, quality review, fraud/safety review, dispute support, warranty support, and customer or contractor support.
2. Provider Limits
Completa sends original inputs and relevant context for the disclosed processing purpose. A feature may use intermediate results in a later processing request, including sending a voice transcript or extracted document text to an approved AI provider to prepare a scope, analysis or draft. Completa stores the resulting readings and records under its privacy and retention policies. Completa does not permit external providers to train general models on customer or contractor content.
Completa may use customer and contractor project data to improve Completa's own platform features, estimation and pricing systems, quality controls, dispute/warranty workflows, fraud/safety review, and support. This platform improvement work is not external AI provider training.
3. Restricted Uses Without Updated Notice
Completa will provide updated notice and obtain acceptance or consent where required before materially broader AI/OCR uses, including external provider model training, biometric identification, face recognition, voiceprint recognition, identity recognition, hand/face geometry extraction, a new provider category with materially broader purpose, or identifiable AI training beyond disclosed estimate-support and platform-improvement purposes.
4. Data Minimization
Completa limits AI/OCR submissions to data reasonably needed for the disclosed processing purpose. Users must not intentionally upload irrelevant photos or video of people, children, bystanders, payment cards, bank details, government IDs, or unrelated personal spaces.