Email and SMS Consent Notice
This notice explains how Completa uses email and, where separately authorized, SMS for public website, app, support, project, payment, and legal communications.
1. Email Communications
Completa may send you emails related to actions you take on completa.io or in the Completa apps, including email signup confirmation, app download availability, support requests, account access, security, legal notices, payments, project records, signed documents, disputes, refunds, and other service-related communications.
Email subscriptions provide signup confirmations and the product, pricing, or availability updates you request. To stop receiving these updates or other marketing emails, use any unsubscribe link provided in the email or contact support@completa.io.
Marketing email opt-out does not stop transactional or service emails that are needed for your account, security, support case, project, payment, legal notice, or another service you requested.
2. SMS And Phone Boundaries
Public email signup forms do not collect a phone number and do not authorize marketing text messages. Providing an optional phone number in a support form is for support follow-up by phone about that request; it is not consent to receive marketing calls or marketing texts.
Completa may send transactional or service text messages only after the recipient requests that channel or a documented, purpose-specific consent is captured. For quote delivery, the customer must verbally agree before a contractor can select text delivery. The contractor is shown the exact disclosure to provide and must attest to that consent for the displayed mobile number.
Message frequency varies with the requested account, quote, project, payment, safety, security, support, or legal activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact support@completa.io. See the Terms and Privacy Policy.
Transactional SMS consent is not consent to marketing texts. Completa does not require marketing SMS consent to sign up for email updates, request support, buy services, or use the website, and does not sell or share SMS opt-in data with third parties for their own marketing.
3. Message Types
- Transactional or service emails: Account access, verification, security, support acknowledgements, account deletion, legal notices, project records, documents, payments, refunds, disputes, and other requested service communications.
- Requested email updates: Signup confirmation and the product, pricing, or availability updates you request.
- Marketing emails: Promotional or lifecycle emails about Completa services, features, offers, or broader product updates.
- Transactional or service texts: Account, support, project, payment, safety, security, or legal messages sent by SMS only where a phone number and required consent or applicable legal exemption have been captured.
- Marketing texts: Promotional or lifecycle SMS messages. Do not send these unless Completa has separate, documented SMS consent.
4. Support Phone Field
Public support forms may ask for an optional callback number. Providing a phone number helps Completa follow up by phone about that support request. It does not sign you up for marketing calls or marketing texts.
5. Contacts
For support or email subscription help, contact support@completa.io. For privacy, rights, or legal requests, email legal@completa.io.