Know what matters. Plan mitigation & restoration clearly.
Follow the five phases that make mitigation & restoration work easier to describe, verify, approve, and document. Field conditions and requirements are still confirmed by the professional.
Trade know-how
Understand the job before it starts.
Restoration is assessment-first because safety, moisture, contamination, hidden spread, and the source event determine the work plan. Use these five phases to describe the work clearly. The professional still verifies field conditions, requirements, and the final scope.
How this work starts
A site assessment comes first
Name the result
- Identify the event—water, fire, smoke, odor, storm, contamination, or other damage.
- Also clarify when it occurred, whether it is active, and which areas appear affected.
Document what is visible
- From a safe area, record timing, source information, visible damage, affected materials.
- Also record power and water status, occupants, prior emergency actions, and photos.
Use the honest review path
- A qualified professional assesses safety, moisture, contamination category, affected boundaries.
- Also verify hidden spread, contents, equipment, and specialist needs before the full work plan is approved.
Approve the written scope
- Separate emergency stabilization from removal, drying, cleaning, odor work, contents handling, testing, and reconstruction.
- Name approvals, exclusions, re-entry rules, and change triggers.
Keep one project record
- Continue in Completa with the assessment, safety instructions, affected-area map.
- Also keep approved phases, readings and photo proof, specialist handoffs, and changes.
From request to accepted work
Know what happens at each decision.
You provide what can be observed. Completa organizes it into a project request. Whether that request can be estimated remotely depends on the facts, and a professional reviews the real project before any agreement is accepted.
01 · Scope
Build the scope from observable facts.
Record the address, requested work, measurements, safe photos, condition, access, timing, and anything still unknown.
02 · Estimate or field review
Estimate what is defined; review what is not.
Supported work with enough reliable detail can receive a scope-based estimate. Unresolved site facts require field review first.
03 · Choose and review
Choose a pro; the pro reviews.
Where matching is available, review the connection and decide whether to continue. The pro reviews the actual request before agreement.
04 · Accepted work
Accept only the reviewed work.
The reviewed scope, price, and terms both sides approve become the project record—not the unreviewed request by itself.
What field review means
A field review resolves facts a screen cannot safely confirm.
A professional checks site conditions that answers, photos, or remote measurements cannot establish. This protects both sides from pricing undefined work; it does not guarantee acceptance or a particular price, and Completa does not fill unknown scope with an invented number.
No submitted estimate becomes accepted work until a professional reviews the project and both sides agree to the scope, price, and terms.
Accuracy references
Official guidance supports the safety, permit, and inspection notes on this page.
Take the details with you
Continue the project in Completa.
The app asks the mitigation & restoration-specific questions and keeps photos, scope, approvals, milestones, and the project record together.
Plan before the project
Make the next mitigation & restoration decision clearly.
Use the relevant cost, permit, contractor-review, change-order, and estimating guidance without leaving the project-planning path.